Text Analytics & Sentiment Analysis

Text analytics and sentiment analysis

Analyse verbatim comments, across channel, through a series of real-time widgets and reports. Understand trending topics, keywords and sentiment analysis…

Capture verbatim comments, across channel, and run through an advanced NLP (Natural Language Processing) sentiment analysis engine. Review positive and negative comments, with the opportunity to create industry-specific keywords and phrases.

Word Clouds can quickly identify trending keywords and phrases. The more often a word is used, within the defined period, the larger the keyword or phrase is displayed within the word cloud. Reports enable you to include or remove specific keywords.

Keyword tables enable you to define specific words or phrases that you may wish to track, such as complaints or customer service issues. We enable the use of Boolean Syntax to help improve the accuracy of the query and identify key customer comments.

+ Detailed Sentiment Analysis

Capture verbatim comments, across channel, and run through an advanced NLP (Natural Language Processing) sentiment analysis engine. Review positive and negative comments, with the opportunity to create industry-specific keywords and phrases.

+ Live Word Clouds

Word Clouds can quickly identify trending keywords and phrases. The more often a word is used, within the defined period, the larger the keyword or phrase is displayed within the word cloud. Reports enable you to include or remove specific keywords.

+ Keyword Table Views

Keyword tables enable you to define specific words or phrases that you may wish to track, such as complaints or customer service issues. We enable the use of Boolean Syntax to help improve the accuracy of the query and identify key customer comments.

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