Capturing Tangible Customer Feedback on Social Media
Over the last few years brands have discovered a wealth of new VoC (Voice of the Customer) insight from social channels. They proactively monitor social...
What’s your NSSA score?
This is an excerpt from the article: Comparing Social Sentiment with Social CSAT: What’s your NSSA score?
Here at Midway Sky we have the luxury of...
Capturing the Voice of your Customer (VoC) across Social Media
A lot has been written about the Social Media revolution over the past five years. We have seen a key marketing channel develop into a very important...