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Home / Tag: Natural Language Processing

Introducing Sentiment Analysis and Text Analytics for Verbatim Comments

CSAT Central has been capturing question scores and customer comments, across multiple channels, for some time now. We’ve perfected the real-time delivery...
December 15, 2015 0 0
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In A Nutshell

Imagine having the capacity to accurately monitor and measure customer satisfaction and brand perception, simultaneously and in real-time, across every one of your customer touch-points... Wouldn’t that be something?

We thought so too…

What’s Trending
Agent Engagement Cherry Picking Customer Engagement Measuring Customer Satisfaction Multi-Channel CSAT Sentiment Analysis Social Customer Service Text Analytics Voice of the Customer Voice surveys
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Recent Posts
How to Automatically send out SMS Surveys to your Voice Customers
November 28, 2016
4 Ways to Address ‘Agent Control’ in CSAT Surveys
October 4, 2016
Using a Combination of CSAT Metrics and Text Analytics to Measure VoC
September 6, 2016
Monitoring Voice of the Customer (VoC), Across All Contact Channels
July 14, 2016
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