How to Automatically send out SMS Surveys to your Voice Customers
We’ve been working on post-interaction voice surveys for a number of years now. Agents actively pass customers into an IVR survey and harness immediate...
4 Ways to Address ‘Agent Control’ in CSAT Surveys
Whether you call it ‘removing agent control’ or ‘cherry picking’, the issue of agents selecting which calls (or other interactions) are passed into a...
Managing ‘Cherry Picking’ Successfully
CSAT Central is a new, dynamic provider of customer satisfaction (CSAT) solutions. We deliver real time insight across voice, web, email and social channels...