We’ve been working on post-interaction voice surveys for a number of years now. Agents actively pass customers into an IVR survey and harness immediate...
Whether you call it ‘removing agent control’ or ‘cherry picking’, the issue of agents selecting which calls (or other interactions) are passed into a...
CSAT Central is a new, dynamic provider of customer satisfaction (CSAT) solutions. We deliver real time insight across voice, web, email and social channels...