Effective Multi-Channel Agent Evaluation We joined a really interesting webinar last week, hosted by Netcall, that covered Unanswered Questions on Social Media Integration in the Contact... August 8, 2014 0 0
Live CSAT with Agent Engagement Everyone now knows the importance of measuring customer satisfaction. Measures such as NPS (Net Promoter Score) have been around a long time and there are... January 3, 2014 1 0