Post Call IVR Surveys

Post-call IVR (voice) surveys

Callers are transferred into an automated IVR solution, that asks a number of pre-determined questions and captures verbatim comments…

Organisations can create multiple campaigns, with associated questions and the opportunity to capture verbatim comments. All customer scores and comments are delivered to our CSAT Application in real time.

If a customer scores negatively on your first question, do you just want to carry on asking the same questions? Or do you want to drill down into why? We can help you with a dynamic survey design that works more effectively.

All of our voice surveys include individual agent tracking. This enables a live agent league table to be displayed within the contact centre to improve agent engagement and performance.

+ Flexible Survey Design

Organisations can create multiple campaigns, with associated questions and the opportunity to capture verbatim comments. All customer scores and comments are delivered to our CSAT Application in real time.

+ Dynamic Routing

If a customer scores negatively on your first question, do you just want to carry on asking the same questions? Or do you want to drill down into why? We can help you with a dynamic survey design that works more effectively.

+ Agent Tracking

All of our voice surveys include individual agent tracking. This enables a live agent league table to be displayed within the contact centre to improve agent engagement and performance.

Simply call or click, for more about our Post-call IVR surveys