Organisations can create multiple campaigns, with associated questions and the opportunity to capture verbatim comments. All customer scores and comments are delivered to our CSAT Application in real time.

If a customer scores negatively on your first question, do you just want to carry on asking the same questions? Or do you want to drill down into why? We can help you with a dynamic survey design that works more effectively.

All of our voice surveys include individual agent tracking. This enables a live agent league table to be displayed within the contact centre to improve agent engagement and performance.