Email, Chat & Social Media Surveys

email, chat and social media surveys

Introduce post-interaction email, chat and social media surveys, to capture tangible, comparable customer feedback, across channel…

Introduce a post interaction email survey. Set up an agent table, providing unique hyperlinks for each agent, to track question scores and verbatim feedback by agent and team. Track all scores and comments in real-time.

Look to gather real-time feedback from your chat channel. Introduce a post-interaction survey after every interaction. Provide a unique survey link for each agent and even self-service interactions to review and compare customer feedback.

Create specific social media surveys for channels like Twitter and Facebook. Gather customer feedback from your social customer service team and compare social sentiment with tangible, customer-driven satisfaction scores.

+ Email Surveys

Introduce a post interaction email survey. Set up an agent table, providing unique hyperlinks for each agent, to track question scores and verbatim feedback by agent and team. Track all scores and comments in real-time.

+ Chat Surveys

Look to gather real-time feedback from your chat channel. Introduce a post-interaction survey after every interaction. Provide a unique survey link for each agent and even self-service interactions to review and compare customer feedback.

+ Social Media Surveys

Create specific social media surveys for channels like Twitter and Facebook. Gather customer feedback from your social customer service team and compare social sentiment with tangible, customer-driven satisfaction scores.

Simply call or click, for more on our email chat and social media surveys