Voice of the Customer: A Dozen Do’s and Don’ts
Voice-of-the-Customer (VoC) has experienced something of a revolution over the last few years. The days of running a generic NPS (Net Promoter Score)...
UKCCF Member Offer: Free Voice of the Customer (VoC) Solution for Three Months!
Working in partnership with the MWS Group, the UKCCF is delighted to open up this free trial to its full UK membership. We worked with MWS on our first VoC...
5 Critical Shortfalls of Surveying Customers and How to Avoid Them
We’ve probably all been directed into a customer survey at some point, whether it’s immediately after speaking with a customer service agent, or a few days...