Voice-of-the-Customer (VoC) has experienced something of a revolution over the last few years. The days of running a generic NPS (Net Promoter Score)...
Working in partnership with the MWS Group, the UKCCF is delighted to open up this free trial to its full UK membership. We worked with MWS on our first VoC...
We’ve probably all been directed into a customer survey at some point, whether it’s immediately after speaking with a customer service agent, or a few days...