Following the introduction of text analytics into our CSAT platform earlier this year, we’ve witnessed a revolution in the ability to monitor VoC in...
‘Data’, ‘social’, ‘analytics’, ‘mobile’, ‘CRM’ – the year 2013 was all about them. Organisations, telcos, solution providers, the government and every...
Everyone now knows the importance of measuring customer satisfaction. Measures such as NPS (Net Promoter Score) have been around a long time and there are...