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Monitoring Voice of the Customer (VoC), Across All Contact Channels

Following the introduction of text analytics into our CSAT platform earlier this year, we’ve witnessed a revolution in the ability to monitor VoC in...
July 14, 2016 0 2

What’s your NSSA score?

  This is an excerpt from the article: Comparing Social Sentiment with Social CSAT: What’s your NSSA score? Here at Midway Sky we have the luxury of...
August 25, 2015 0 0

Customer Engagement: What’s Next?

‘Data’, ‘social’, ‘analytics’, ‘mobile’, ‘CRM’ – the year 2013 was all about them. Organisations, telcos, solution providers, the government and every...
January 15, 2014 0 0

Live CSAT with Agent Engagement

Everyone now knows the importance of measuring customer satisfaction. Measures such as NPS (Net Promoter Score) have been around a long time and there are...
January 3, 2014 1 0
Features
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Recent Posts
  • How to Automatically send out SMS Surveys to your Voice Customers
  • 4 Ways to Address ‘Agent Control’ in CSAT Surveys
  • Using a Combination of CSAT Metrics and Text Analytics to Measure VoC
  • Monitoring Voice of the Customer (VoC), Across All Contact Channels
  • Capturing Tangible Customer Feedback on Social Media
Talking Points
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What’s Trending
Agent Engagement Analytics Cherry Picking Customer Engagement Email surveys Face-to-Face Surveys Free Trial IOS & Android App Measuring Customer Satisfaction Multi-Channel CSAT Multichannel Wallboards MWS Group Natural Language Processing NLP Sentiment Analysis SMS Surveys Social Customer Service Social Media surveys Text Analytics UKCCF VoC Voice of the Customer Voice surveys Web surveys
Phone: 03300 200 499
Email: info@midwaysky.co.uk
London, EC1V 4PW
145-157 St. Johns Street
In A Nutshell

Imagine having the capacity to accurately monitor and measure customer satisfaction and brand perception, simultaneously and in real-time, across every one of your customer touch-points... Wouldn’t that be something?

We thought so too…

What’s Trending
Agent Engagement Cherry Picking Customer Engagement Measuring Customer Satisfaction Multi-Channel CSAT Sentiment Analysis Social Customer Service Text Analytics Voice of the Customer Voice surveys
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Recent Posts
How to Automatically send out SMS Surveys to your Voice Customers
November 28, 2016
4 Ways to Address ‘Agent Control’ in CSAT Surveys
October 4, 2016
Using a Combination of CSAT Metrics and Text Analytics to Measure VoC
September 6, 2016
Monitoring Voice of the Customer (VoC), Across All Contact Channels
July 14, 2016
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