4 Ways to Address ‘Agent Control’ in CSAT Surveys
Whether you call it ‘removing agent control’ or ‘cherry picking’, the issue of agents selecting which calls (or other interactions) are passed into a...
UKCCF Member Offer: Free Voice of the Customer (VoC) Solution for Three Months!
Working in partnership with the MWS Group, the UKCCF is delighted to open up this free trial to its full UK membership. We worked with MWS on our first VoC...
5 Critical Shortfalls of Surveying Customers and How to Avoid Them
We’ve probably all been directed into a customer survey at some point, whether it’s immediately after speaking with a customer service agent, or a few days...
CSAT Central proudly support the UKCCF’s new VOC Awards Programme
CSAT Central is pleased to announce that they are the chosen partner to support the UKCCF in their new Voice of the Customer (VOC) Awards programme for...
Managing ‘Cherry Picking’ Successfully
CSAT Central is a new, dynamic provider of customer satisfaction (CSAT) solutions. We deliver real time insight across voice, web, email and social channels...