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UKCCF Member Offer: Free Voice of the Customer (VoC) Solution for Three Months!

Working in partnership with the MWS Group, the UKCCF is delighted to open up this free trial to its full UK membership. We worked with MWS on our first VoC...
July 15, 2015 0 0
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Recent Posts
  • How to Automatically send out SMS Surveys to your Voice Customers
  • 4 Ways to Address ‘Agent Control’ in CSAT Surveys
  • Using a Combination of CSAT Metrics and Text Analytics to Measure VoC
  • Monitoring Voice of the Customer (VoC), Across All Contact Channels
  • Capturing Tangible Customer Feedback on Social Media
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What’s Trending
Agent Engagement Analytics Cherry Picking Customer Engagement Email surveys Face-to-Face Surveys Free Trial IOS & Android App Measuring Customer Satisfaction Multi-Channel CSAT Multichannel Wallboards MWS Group Natural Language Processing NLP Sentiment Analysis SMS Surveys Social Customer Service Social Media surveys Text Analytics UKCCF VoC Voice of the Customer Voice surveys Web surveys
Phone: 03300 200 499
Email: info@midwaysky.co.uk
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In A Nutshell

Imagine having the capacity to accurately monitor and measure customer satisfaction and brand perception, simultaneously and in real-time, across every one of your customer touch-points... Wouldn’t that be something?

We thought so too…

What’s Trending
Agent Engagement Cherry Picking Customer Engagement Measuring Customer Satisfaction Multi-Channel CSAT Multichannel Wallboards Sentiment Analysis Social Customer Service Text Analytics Voice of the Customer
Latest Tweets
  • @DD_Luke_Porter 10 Good Feedback Examples to Improve Contact Centre Performance: ddsk.co/babdaef via @callcentrehelp #cctr #custserv
  • @DD_Luke_Porter RT @Digi_Desk: Customer (Friendly) Satisfaction Surveys: ddsk.co/babdaee new CSAT blog from @Digi_Desk #CSAT #custserv
Recent Posts
How to Automatically send out SMS Surveys to your Voice Customers
November 28, 2016
4 Ways to Address ‘Agent Control’ in CSAT Surveys
October 4, 2016
Using a Combination of CSAT Metrics and Text Analytics to Measure VoC
September 6, 2016
Monitoring Voice of the Customer (VoC), Across All Contact Channels
July 14, 2016
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