One thing that the growth of social media as a customer service channel has provided brands is access to a wealth of customer insight, across the public...
A lot has been written about the Social Media revolution over the past five years. We have seen a key marketing channel develop into a very important...
We’ve probably all been directed into a customer survey at some point, whether it’s immediately after speaking with a customer service agent, or a few days...
Customers who have received excellent customer service on social media are willing to pay 21% more. Isn’t that enough motivation to start taking customer...
It’s interesting how customer requirements can sometimes drive innovation. Here at CSAT Central, we thought that we’d been pretty innovative by combining...
CSAT Central is pleased to announce that they are the chosen partner to support the UKCCF in their new Voice of the Customer (VOC) Awards programme for...
Live chat as a customer service channel may still be in its infancy, but recent studies show that this emerging channel has enormous potential to deliver...
ASC Telecom UK Ltd, part of ASC Telecom AG a leading global developer of innovative software solutions to record, analyze and evaluate communications, today...
Customer experience management (CEM) is becoming big business. We are now competing in an environment where retaining customers is just as important as...
CSAT Central is a new, dynamic provider of customer satisfaction (CSAT) solutions. We deliver real time insight across voice, web, email and social channels...
‘Data’, ‘social’, ‘analytics’, ‘mobile’, ‘CRM’ – the year 2013 was all about them. Organisations, telcos, solution providers, the government and every...